Ordering and compatibility

How do I know which filter my refrigerator needs?

Check the number printed on your old cartridge — that is the surest match. Common examples: 4396841, 4396710 or W10193691 → EveryDrop EDR3RXD1 (Filter 3); UKF8001 or 4396395 → EveryDrop EDR4RXD1 (Filter 4); W10295370 → EveryDrop EDR1RXD1 (Filter 1). Location helps too: a filter in the base grille at the bottom of the fridge is a different model from one in the upper-right corner inside. Still unsure? Contact us with your fridge model number before ordering and we will confirm compatibility for you.

Are your filters genuine?

Yes. We sell genuine OEM filters (for example genuine EveryDrop cartridges), not aftermarket compatibles. Genuine EveryDrop filters are NSF certified to Standards 42, 53 and 401 on the models that carry those claims.

What if I order the wrong filter?

Do not force it — a wrong cartridge will not seat properly. Unopened, unused filters can be returned within 30 days of delivery under our Refund & Returns Policy, and return shipping is free with a prepaid label we send you.

Shipping and delivery

How much does shipping cost?

Standard shipping is FREE on all orders shipped within the United States — no minimum order amount is required.

How fast will my order arrive?

Orders are processed within 1–2 business days (Monday to Friday, excluding U.S. holidays). After shipping, estimated delivery is 3–5 business days within the continental United States via USPS. Delivery to Alaska, Hawaii and U.S. territories may take longer.

Do you ship internationally?

No — we currently ship only within the United States.

How do I track my order?

When your order ships, we email you a USPS tracking number. Please allow up to 24 hours for tracking to appear in USPS’s system.

I entered the wrong address. What should I do?

Contact us immediately at contact@discountedfilterstore.com or (786) 927-4776. If the order has not shipped yet, we will do our best to correct it.

Returns, refunds and cancellations

What is your return window?

30 days from the date your order was delivered, for items that are unused, uninstalled and unopened, in their original packaging.

Do I have to pay for return shipping?

No. Return shipping is free for eligible returns — we email you a prepaid return label. Please contact us before sending anything back so we can confirm eligibility and send the label.

When will I get my refund?

Once we receive and inspect your return, an approved refund is issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card provider.

My order arrived damaged, defective, or wrong. What happens?

Contact us within 14 days of delivery with your order number and a photo of what you received. We will send a correct replacement or issue a full refund for that item, and return shipping for it is free.

Can I cancel my order?

Yes, if it has not shipped yet — contact us as soon as possible and we will cancel it for a full refund to your original payment method. If it has already shipped, you can return it after delivery under the return process above.

Using your filter

How often should I replace my fridge water filter?

About every 6 months or 200 gallons, whichever comes first. Slow water flow and a returning chlorine taste are the usual signs a filter is overdue. Air filters and the Whirlpool ICE2 ice-maker filter follow the life stated on their product pages.

Do I need to flush a new filter?

Yes. Run about 2–3 gallons of water through the dispenser (in short bursts) and discard the first batch of ice. Cloudy water or sputtering at first is trapped air and loose carbon leaving the line — it clears as you flush.

How do I reset the filter light?

On most Whirlpool-family models, press and hold the “Water Filter” or “Filter Reset” button for 3 seconds. A new filter does not reset the indicator by itself. Models without a dedicated button use a control combination specific to the model — check your manual, or read the replace-and-reset guide for your filter on our blog.