Last Updated: October 13, 2026

At Discounted Filter Store, we want you to be confident in every filter you buy from us. If something is not right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You may return an eligible item within 30 days of the date your order was delivered.

2. Items Eligible for Return

To be eligible for a return, an item must be:

Unused, uninstalled, and unopened
In its original packaging, in resalable condition
Accompanied by your order number or proof of purchase

For health and safety reasons, water and air filters that have been installed or used cannot be returned unless they are defective or we sent the wrong item.

3. Items That Cannot Be Returned

Filters that have been installed or used (unless defective)
Items returned without an order number or proof of purchase
Items damaged after delivery due to misuse or improper installation

4. How to Start a Return

Please do not send an item back before contacting us.

Email contact@discountedfilterstore.com or call (786) 927-4776 with your order number and the reason for the return.
We will confirm that your item is eligible and send you a prepaid return label and return instructions.
Pack the item securely in its original packaging, attach the return label, and drop the package off with USPS. Please keep your drop-off receipt until your refund is complete.

5. Return Shipping Cost

Return shipping is FREE for eligible returns — we will provide a prepaid return label. There is no cost to you for returning an eligible item.

6. Inspection and Refunds

Once we receive your return, we will inspect it and email you the result. If your return is approved:

A refund will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider
If the item was part of a multi-pack and only part of it is returned unused and sealed, any refund will be calculated for the returned portion only

If a return is not approved (for example, the item was used or is missing parts), we will contact you before taking any further step.

7. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery with your order number and a photo of what you received. We will send a correct replacement or issue a full refund for that item, and return shipping for it is free.

8. Exchanges

Need a different filter model? The fastest way is to start a return for the original item following the steps above and place a new order for the correct model. If you are not sure which filter fits your refrigerator, contact us first — we are happy to confirm compatibility before you order.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has not yet shipped, we will cancel it and issue a full refund to your original payment method. If the order has already shipped, please follow the return process above once it arrives.